Top 5 ESG Controversies: Diving Deep into the Top 5 Social Controversies of the Year
December 6, 2023
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5 mins read
As we reflect on the year 2023, it's important to highlight the most significant ESG controversies that made headlines. Our last article in this series focused on the environmental aspect. This time, we turn our attention to the social pillar of ESG, focusing on issues such as strikes, layoffs, human rights violations, and discrimination against minority groups. We emphasize the need for accountability and action to address these pressing social issues and promote social responsibility.
Social Risks: Focus 2023
In 2023, social risks were the most significant, with layoffs and strikes gaining significant attention. It's crucial to acknowledge these social risks and take accountability and action to address them, as they underscore the urgent issues facing society.
Figure 1: Social risks in 2023.
Social Controversies of 2023
Social risks have taken the forefront in 2023, with notable web mentions increasing significantly. Here are the most relevant controversial topics:
Social Dialogue
Social discourse intensified at the start of the year, with news of widespread strikes in various sectors, including aviation and education, primarily driven by pay disputes. The wave of layoffs in several tech companies was the talk of the town, especially during the first quarter of the year.
Discrimination against minority groups, including the LGBTQ community and people of color, and age-based discrimination became a significant topic of discussion in 2023.
Figure 2: Top social sub-risks in 2023.
Top 5 Social Controversies
These controversies are ranked by relative volume*.
McDonald's
Volume of mentions: 8,903
Relative volume: 87%
McDonald's faced substantial social risks in 2023 due to significant layoffs of its corporate staff in April. The move led to public concern and discussions around the company's employment practices and stability. (source)
Google
Volume of mentions: 13,504
Relative volume: 43%
Google found itself in the spotlight as it faced challenges related to major layoffs in January and October of 2023. These layoffs contributed to almost half of the social risk mentions associated with the tech giant. (source)
Meta
Volume of mentions: 10,965
Relative volume: 38%
Meta, formerly known as Facebook, also faced scrutiny as 38% of the company's social risk mentions revolved around layoffs that took place in March and October 2023. (source)
Microsoft
Volume of mentions: 6,060
Relative volume: 28%
Microsoft faced challenges due to disruptions caused by cyberattacks in early June. In addition, the company had to navigate through controversies related to layoffs, contributing to its social risks. (source)
X (formerly Twitter)
Volume of mentions: 7,246
Relative volume: 8%
X/Twitter experienced a global outage, which was followed by significant layoffs. These events led to considerable public discussions and social risks for the company. (source)
Conclusion
In summary, environmental risks remain a major concern for ESG, but the social pillar of ESG has become increasingly critical, especially in 2023. As we move forward, it's important for companies to acknowledge and address social risks, such as layoffs, strikes, human rights violations, and diversity and inclusion issues. By promoting social responsibility, companies can make a positive impact on society, create a more sustainable future, and enhance their reputation as socially responsible organizations.
Click here to learn about the top environmental and governance controversies in 2023.
Relative volume*: Relative to the total volume of E, S, or G risks for the company during the same period.
SESAMm’s AI Technology Reveals ESG Insights
Discover unparalleled insights into ESG controversies, risks, and opportunities across industries. Learn more about how SESAMm can help you analyze millions of private and public companies using AI-powered text analysis tools.
In October 2022, this multinational integrated energy and petroleum company found itself in the crosshairs of two non-government organizations (NGOs), accusing it of "exploiting a gas field used to manufacture kerosene used by Russian planes in their bombings in Ukraine," according to the French daily Le Monde. The accusations expressly point out the 16 March 2022 strike, which killed around 600 civilians taking shelter at a Mariupol theatre.
The company? TotalEnergies.
The NGOs? Razom We Stand (Ukraine) and Darwin Climax Coalitions (France).
Also, in October, TotalEnergies posted a third-quarter net profit amid these allegations. "The French group reported an adjusted net income of $9.86 billion, compared with $4.77 billion for the same period in 2021 and $9.8 billion in the second quarter of this year," per Reuters.
Should investors and asset and portfolio managers be concerned? Is this one instance of allegations a nothing burger, or is it a sign—one of many red flags—to evaluate? Let's find out in this edition of Alternative Data Trends: TotalEnergies.
After the spike in controversies in March 2022, TotalEnergies's web mentions continued to increase. And as a reflection of the mentions volume increases, the company's polarity decreases, moving in the direction of negative sentiment. News events triggering these movements include the legal case for allegedly fuelling Russian bombers and refinery strikes over wages.
Let's take a closer look at TotalEnergies's environmental risks, specifically for general environmental strategy, climate change and atmospheric pollution, and biodiversity. The topic of climate change and atmospheric pollution takes the largest share of mentions. Web data driving this volume include:
TotalEnergies's social risks reveal even more controversies, looking at human rights, human capital, and customer relations topics. Human rights and human capital topics almost equally dominate topic mentions. Controversies highlighting the human rights topic include:
Finally, let's look at TotalEnergies's governance risk, specifically within topics for influence strategy and communication, corruption, and board of directors (executive and company management). The influence strategy and communication topic dominates the mentions volume. These controversies relate to greenwashing, such as:
Recapping TotalEnergies's ESG risks and public perception
We only scratched the web data surface for information on TotalEnergies, but even with this overview, you can probably see a pattern. Should investors, asset managers, and portfolio managers be concerned about the latest allegations against TotalEnergies? Maybe. At the very least, the data shows you should dig into the research and ask more questions to mitigate any risks in your portfolio companies.
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The rapid growth of social media companies has created significant ESG challenges, particularly in the areas of data privacy, content moderation, and corporate governance.
Meta and ByteDance, in particular, have been hit with lawsuits and fines related to data breaches, privacy violations, harmful content affecting minors, labor practices, and antitrust, with regulatory bodies across the US, EU, and Asia increasing scrutiny of their data collection practices.
Let’s dive into some of the key ESG challenges facing the social networking industry.
Meta Platforms Inc.: Privacy Breaches and Regulatory Scrutiny
Meta, the mother company of some of the most used social platforms, Facebook, Instagram, and WhatsApp, has faced numerous ESG challenges over the years, including privacy breaches, data misuse, and content moderation issues. 2025 is off to a rocky start, with the company facing a new lawsuit over personal data usage for targeted ads. In 2024, Meta was fined €251 million for a 2018 data breach and faced fines in South Korea and Nigeria for unlawful data collection and antitrust trials regarding Instagram and WhatsApp. In 2023, it addressed issues related to minors and employee treatment. Previous years included fines over the Cambridge Analytica scandal and minors' privacy violations, highlighting ongoing governance and privacy risks amidst regulatory scrutiny.
ByteDance Ltd (TikTok): National Security Risks and Content Concerns
In recent years, TikTok has faced significant ESG risks as U.S. politicians labeled it a national security threat, leading to data privacy concerns and investigations in the EU. By 2022, it incurred major fines, including a £27 million penalty in the UK for data breaches. In 2023, child safety and harmful content lawsuits increased, prompting government bans on official devices in the U.S., UK, and EU. In 2024, TikTok lost its appeal against a U.S. ban, while countries like Canada and Albania imposed restrictions. A 2025 Supreme Court ruling heightened the risk of a complete ban, highlighting ongoing legal challenges.
Since Elon Musk's acquisition of X (formerly Twitter), the platform has faced major controversies over hate speech and misinformation. Legal issues from the $44 billion buyout and a $150 million settlement for security breaches surfaced in 2022, along with fines in Russia and India. In 2023, X received backlash for hosting anti-Semitic content, leading to advertiser losses and lawsuits. The EU initiated investigations into disinformation, and by 2024, X faced fines in Brazil and Australia, GDPR complaints, and class action lawsuits related to age discrimination and mass layoffs, raising concerns about its online impact.
Kakao has faced moderate ESG risks, notably privacy issues and market behavior controversies. In 2024, the company was fined $11.1 million due to a KakaoTalk data breach. Additionally, in 2023, Kakao faced investigations over market manipulation linked to its SM Entertainment acquisition and experienced security vulnerabilities enabling fraudulent activities. Despite these concerns, Kakao's service outages and monopolistic practice allegations have had less severe impacts compared to industry peers.
REDnote (Xiaohongshu) has fewer ESG issues compared to its peers, facing challenges primarily related to censorship, privacy, and regulatory compliance. In 2025, Texas banned its use on government devices due to security concerns. Earlier, REDnote encountered legal challenges over AI-generated art copyrights (2023), a Taiwan-imposed national security ban (2022), layoffs due to restructuring (2022), and fines by Chinese regulators for inappropriate content involving minors (2021).
The social networking industry continues to grapple with significant ESG challenges related to data privacy, harmful content, and corporate governance. Major companies such as Meta, ByteDance, X Corp, KakaoTalk, and REDnote face ongoing regulatory scrutiny, fines, and lawsuits, highlighting persistent ethical concerns. While these issues pressure platforms to improve transparency and governance practices, they also underscore the industry's substantial risks and responsibilities to users and stakeholders.
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In private equity, as in most industries, decision-making counts on accessing accurate and valuable information. However, these firms often encounter significant challenges when sourcing reliable data, especially when dealing with small, private companies. This article dives into the complexities of identifying high-quality information on smaller companies and underscores its value in investment decisions, operational efficiency, and risk management. It also explores how advanced artificial intelligence (AI) technologies are revolutionizing the identification of these risks, leading to higher rewards and more secure investments, thus providing a competitive edge.
The challenge of identifying valuable information for Smaller Firms
Lack of valuable data
Sturgeon's Law, which states that "Ninety percent of everything is crap (or noise)," becomes particularly relevant in the context of data sourcing. For private equity and investment firms focused on small companies, finding the golden nuggets of information amid the overwhelming amount of digital noise can be daunting. The data available on these companies is often sparse, fragmented, and difficult to uncover using conventional methods. This scarcity of reliable information makes it challenging for private equity firms to make informed decisions, heightening the risk of overlooking critical issues that could impact their investment process.
The difficulties extend beyond just locating information. Many small companies operate without a significant online presence or may not be required to disclose as much information as publicly traded firms. This lack of transparency can further blur critical data points. Furthermore, the data that is available is often unstructured, residing in various forms such as social media posts, obscure local news articles, or industry-specific reports. Extracting meaningful insights from these disparate sources requires sophisticated data processing capabilities, which traditional methods often lack. As a result, private equity firms are left with a significant challenge: how to separate valuable data from the noise without missing critical risk indicators, thereby optimizing their deal sourcing and investment strategies.
Diverse language and terminology
Smaller firms frequently face existential risks, and the potential rewards for identifying these risks early on can be significant for the private equity firms that invest in them. However, mainstream methods of risk identification often fall short, as these companies may not use standardized language to describe materiality. Instead, risks are discussed in varied and context-specific ways, complicating the task of recognizing relevant information. Therefore, it is essential to adopt a specialized approach that analyzes and decodes these firms' unique terminologies and business idiosyncrasies, ultimately translating them into a standardized language that can be effectively used in risk assessment.
The diversity in language is not just a barrier to risk identification but also to the communication of these risks within and between private equity firms. When a small firm uses industry-specific jargon or localized expressions to describe potential threats, it can lead to misunderstandings or underestimations of the actual risk. For instance, a manufacturing startup in a developing country might describe supply chain disruptions in terms that do not translate easily to a global investor’s risk framework. Additionally, cultural differences in how risk is perceived and reported can lead to further complications. This linguistic diversity necessitates the use of advanced natural language processing tools that can interpret data through a common lens while considering industry-specific contexts. For an insurance company, understanding financial models, insurance principles, and regulatory frameworks is crucial. Conversely, assessing risks for a beauty company requires a focus on product safety, consumer preferences, and market trends. By appreciating the specific contexts of each industry, private equity firms can better identify and evaluate potential risks, enhancing decision-making processes, risk and portfolio management strategies, and operational efficiency.
The dynamic nature of the industries themselves further complicates the challenge. For example, the tech industry evolves rapidly, with new risks emerging as technologies develop and consumer expectations shift. What might be considered a negligible risk today could become a significant issue tomorrow as regulatory landscapes, market conditions, and technological advancements alter the playing field. In contrast, industries like agriculture or real estate might have more stable risk profiles but are subject to sudden changes due to environmental factors or policy shifts. This variability across industries means that a one-size-fits-all approach to risk assessment is inadequate. Private equity firms must adopt flexible, industry-specific risk models that can adapt to the unique characteristics and evolving landscapes of the sectors they invest in, thus optimizing their AI capabilities.
The Power of AI in Enhancing Risk Management in Small Firms
AI technologies, particularly natural language processing (NLP) and machine learning algorithms, are important tools for private equity firms aiming to monitor and manage risks in small firms. These technologies can sift through vast amounts of data, extracting the valuable 10% and identifying patterns, trends, and subtle nuances in the language used to describe risks. By detecting these patterns, AI can reveal potential risks that might not be immediately apparent through traditional methods. This proactive approach to risk identification allows firms to address issues before they escalate, providing a more comprehensive and nuanced understanding of the risks facing small firms.
AI's ability to process unstructured data is particularly valuable in this context. Many of the risks that small firms face are discussed informally in places like social media, niche blogs, or local news outlets. Traditional risk management tools might overlook these sources, but AI-powered tools can analyze them in real-time, detecting emerging threats as they develop. Moreover, AI can cross-reference these insights with structured data from financial reports, regulatory filings, and other formal documents to create a holistic risk profile. This multidimensional analysis helps private equity firms not only identify risks but also understand their potential impact, enabling more informed, data-driven decision-making that enhances operational efficiency and competitive edge.
Beyond risk identification, AI also enhances risk mitigation strategies. By continuously monitoring data and learning from new information, AI systems can adapt to changing conditions, offering updated risk assessments that reflect the latest developments. This dynamic approach allows private equity firms to stay ahead of potential issues, making it possible to implement preventative measures rather than reacting to crises after they occur. In this way, AI capabilities contribute significantly to the optimization of risk management processes.
How SESAMm’s Advanced Technology Enhances Risk Assessment
SESAMm’s TextReveal® is at the forefront of this technological revolution, enabling private equity firms to efficiently navigate the vast digital landscape and extract the crucial information needed for informed decision-making. Through our proprietary data lake amounting to over 25 billion online articles with 15 years of historical data and our AI algorithms, TextReveal® can quickly identify and retrieve valuable insights, even when the information is deeply buried or highly specific. The tool's ability to analyze and understand the diverse language and terminology used in discussions about risks on the web empowers private equity firms to objectively assess the materiality of certain risks or identify emerging threats that have yet to be formally recognized.
TextReveal® goes beyond merely identifying risks—it categorizes them, providing context that helps private equity firms understand the severity and relevance of each risk. For example, if a small biotech firm is mentioned in discussions about regulatory hurdles, TextReveal® can determine whether these mentions are isolated incidents or part of a broader trend. It can also assess whether the language used suggests an imminent threat or a longer-term concern, enabling firms to prioritize their responses accordingly. Additionally, TextReveal® integrates sentiment analysis, which can gauge the overall tone of discussions surrounding a company, offering further actionable insights into potential reputational risks.
SESAMm has developed a proprietary metric – the Intensity Score, which calculates an event's relevance based on its news coverage and sentiment. It uses negative sentiment, article dispersion, and empirical ESG risk measures to determine how likely an article is to represent a high-risk controversy. The Intensity Score gives TextReveal users a clear understanding of which events require their attention.
Users can also opt to receive email alerts for the more severe controversies, ensuring they’re always aware of significant risks. In addition to the severity, controversies are also categorized by risk and sub–risk type, making it easy to analyze specific areas of concern.
Moreover, SESAMm's platform is designed to be intuitive and user-friendly, making it accessible to investment professionals who may not have a technical background. This ease of use ensures private equity firms can quickly incorporate AI-driven insights into their risk management processes without a steep learning curve. By streamlining the data analysis process, TextReveal® allows firms to focus on strategic decision-making, confident they have a comprehensive understanding of the risks and opportunities associated with their investments and portfolio companies. This level of operational efficiency and optimization is key to maintaining a competitive edge in the fast-paced world of private equity.
TextReveal’s Risk Assessment module enables deep company and thematic research in multiple languages through on-the-fly keyword searches. Users have full access to articles, sentiment analysis, and trending topics to get a complete understanding of the risks. We’ve even developed an AI Text Summary feature that provides a quick summary of a selected article, saving time and enabling a faster analysis.
In summary, the integration of AI tools and natural language processing technologies is transforming risk management in private equity, particularly for firms dealing with small, private companies. By leveraging these advanced tools, private equity firms can enhance their due diligence processes, better monitor risks and controversies, and ultimately make more informed investment decisions that lead to higher rewards and operational efficiency.
Reach out to SESAMm
TextReveal's web data analysis of over five million public and private companies is essential for keeping tabs on ESG investment risks. To learn more about how you can analyze web data or request a demo, contact one of our representatives.
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